Corporate Online Banking FAQs:

Login/User ID:

Password:

Challenge Question:

Personal Profile:

General Information:

Security of Online Banking:

Software:

Bill Pay:

 

Login/User ID:

How do I log on to Fidelity Bank’s online banking for the first time?
To login for the first time, go to www.lionbank.com

Please refer to the log in instructions that were emailed to the address listed in your User Agreement.   For further assistance with logging in for the first time call our customer care center at 404.248.5466 or 888.248.5466 - option 4, Business Services.  There are representatives available to assist you from 7:30 a.m. to 6:00 p.m. Monday – Friday.

What information do I need to log in?
To login, you will need you login id and password. If you are logging in from a computer the system doesn’t recognized, then you will also need the answers to your challenge questions.

How often must I access my information to keep my profile “active”?
For security purposes, profiles are locked if not accessed for 60 days and permanently deleted if they reach 120 days of inactivity.

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What do I do if I forget my Customer ID?
If you forget your customer id or user id, send an email to ebusinessservices@ lionbank.com from the email address on file with Fidelity Bank requesting your customer id be emailed to you.

You may also call our customer care center at 404.248.5466 or 888.248.5466 - option 4, Business Services. There are representatives available to assist you from 7:30 a.m. to 6:00 p.m., Monday to Friday.

Can I change my Customer ID?
Currently, Fidelity Bank does not offer the use of custom and/or user-generated login ids.

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Password:

How do I change my password?
To change your password, log in to the Online Banking System and click ‘Set Up’ (left side of screen).   Then click ‘Password Maintenance’.  Enter your current password in the Current Password field.  Tab to New Password field and enter your new password (the password requirements are listed on the Password Maintenance screen).  Tab to the Verify New Password field and re enter your new password.  Once you click submit you will receive a message that “your password has been changed and it will take effect the next time you sign on”.

How do I reset my forgotten password?
To reset your forgotten password, please call our Customer Care Center at 404.248.5466 or 888.248.5466 - option 4, Business Services.  There are representatives available to assist you from 7:30 a.m. to 6:00 p.m. Monday to Friday.

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Challenge Question:

What do I do if I get a challenge question I didn’t setup?
If you receive a challenge question you don't recognize, then you should make sure you have clicked the Business button in the Online Banking section.  If you inadvertently enter your log in information in the Personal Secure Login field, the system will generate a random question. If you continue to get challenge questions you don’t recognize, please call our customer care center at 404.248.5466 or 888.248.5466 - option 4, Business Services. There are representatives available to assist you from 7:30 a.m. to 6:00 p.m., Monday to Friday.

How do I change my image/phrase, challenge questions and/or answers?
To change your other login information, log in to the Online Banking System and click the Support/FAQ button (on left side of screen).  To change your security image, click the Change Security Image button.  To change your challenge questions and/or answers, click the Change Challenge Questions button.

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Personal Profile:

Can I change my mailing address online?
Currently, Fidelity Bank’s Corporate Online Banking system does not offer the option to change your mailing address online; however, you can email a request to change your mailing address to the eBusiness Services team.  To send an email request, log in to the Online Banking System and click Support/FAQ (on left side of screen). Click the email button to send an email to ebusinessservices@lionbank.com.  You can also contact your Banking Center for help with changing your mailing address.

How do I change my email address?
To change your email address, log in to the Online Banking System and click Support/FAQ (on left side of screen). Click the email button to send an email to ebusinessservices@lionbank.com.  You can also contact your Banking Center for help with changing your email address.

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How do I change my account nicknames?
To change your account nicknames, log in to the Online Banking System and click Support/FAQ (on left side of screen). Click the email button to send an email to ebusinessservices@lionbank.com.  You can also contact your Banking Center for help with changing your account nicknames.

What happens if I open a new account(s) after establishing my online banking profile?
To add an account to your existing profile, log in to the Online Banking system and click Support/FAQ (on left side of screen) Click the email button to send an email to ebusinessservices@lionbank.com.  You can also contact your Banking Center for help with adding additional accounts to your profile.  Once the request to add the new account(s) have been approved they will appear on your account summary screen within 1-2 business days.

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General Information:

What accounts can I access using Fidelity Bank’s online banking?
You can view your Business checking, savings, CDs and loans through Fidelity Bank’s online banking.

What details about my account(s) can I view online?
The account type you are trying to view will determine the information available to view on your account. This information includes:

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How much past account information can I view?
You can view up to 90 days transaction history. If you need information further back than 90 days, please call our customer care center at 404.248.5466 or 888.248.5466 - option 4, Business Services.  You can also contact your Banking Center for account information older than 90 days.

Can I view or print a copy of a check?
Yes, you can view/print a check by logging into the online banking system and clicking the account that you wish to view.  Click the history button at the bottom of the page.  Click the camera located in the Image column on the left side of the page.  The check image will appear.

Can I order checks online?
Yes, you can order checks online through our check vendor, Harland. Click here to reorder.

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Can I transfer funds between different banks?
Currently, Fidelity Bank does not support electronic transfers between your Fidelity Bank account and your accounts at other financial institutions. You may, however, setup your accounts at other financial institutions as a payee on Fidelity Bank’s Business bill pay service.

Can I transfer funds between my Fidelity Bank accounts?
Yes, you can transfer funds between your other Fidelity Bank accounts. If the transfer is completed by 8:00 p.m. ET, then the transfer will be considered a same-day transaction. If after 8:00 p.m. ET, then the transfer will process on the following business day.

Can I transfer funds from my Fidelity Bank account to another Fidelity Bank customer’s account?
Currently, Fidelity Bank’s Corporate Online Banking System does not support transfers between your account and another Fidelity Bank customer’s account.  You may set up other customer accounts as a payee of Fidelity Bank’s Business Bill Pay Service.

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Security of Online Banking:

Can anyone else see my account information?
To access your information, you must enter your customer id, user id and password. Therefore, please do not provide this information to anyone whom you do not want to access your information. In addition, if your customer id and user id is entered on a computer that our system does not recognize (you haven’t logged in on that computer before or you’ve cleared your cookies on your regular computer), you will have to answer one of your challenge questions. A final step of protection includes the use of a time-out feature that automatically logs you out of your current session after an extended period of inactivity.

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Software:

What Internet browsers can I use with Fidelity Bank’s online banking?
Fidelity Bank’s Corporate Online Banking System works with Microsoft Explorer® 7.0 and Mozilla Firefox® 2.0.

Can I use Fidelity Bank’s online banking with Quicken®, QuickBooks®, and Microsoft Money®?
Fidelity Bank’s Corporate Online Banking System is compatible to QuickBooks, however the system does not support Quicken or Microsoft Money.

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How can I get help connecting to Fidelity Bank’s online services and QuickBooks®?

For assistance connecting to Fidelity Bank’s online services, please call our customer care center at 404.248.5466 or toll free at 888.248.5466 - option 4, Business Services. There are representatives available to assist you from 7:30 a.m. to 6:00 p.m., Monday to Friday.

Bill Pay:

How do I enroll in online bill pay?
To enroll in online bill pay, from within your online banking profile, click the Bill Payment button and complete the enrollment form. Upon receipt, our eBusiness Services Team will review and approve your enrollment, unless there is a discrepancy in your enrollment form.  Once your enrollment has been approved you will receive an email confirmation at the email address listed on your enrollment.  If there is an issue with your enrollment, you will receive a rejection email stating the reason(s) why your enrollment was not approved.  Further instruction on how to proceed is provided in both emails.

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What can I do with online bill pay?

Is online bill pay secure?
To access your online bill pay profile, you will have to first log into your online banking profile via your Login ID and password. In addition, any information sent through your online bill pay profile is sent via a secure connection and encrypted.

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Is there a fee for online bill pay?
There is no fee for using Fidelity Bank’s Business bill pay.

Are all my payments sent electronically?
Fidelity Bank cannot guarantee that 100% of your payments will be sent electronically. Some billers cannot receive payments electronically, so a paper check must be mailed.

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What if I have a question about a payment?
If you have questions about a payment, you may call a representative at 866.314.3116 or by email at business@billpaysite.com.  There are representatives available to assist you from 7:30 a.m. to 11 p.m. Monday- Friday.

What are the password requirements for the Corporate Online Banking System?

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Apply Online

We’re here to help!

Please feel free to contact us in any of the following ways that is most convenient for you:

Speak with us in Person:
Visit one of our branches.

Send us an Email:
customersupport@lionbank.com

Contact us by Phone:
404.248.LION (5466)
or
888.248.LION (5466)

Send us Mail:
Fidelity Bank
P.O. Box 105075
Atlanta, Georgia 30348