Fidelity Bank will do everything it can to help you get your money back. To start the process of recovering your losses, you will need to fill out an Affidavit of Fraudulent Activity. You can obtain a copy of this form from a local branch or we can fax you a copy. This form must be completed, notarized, and returned to Fidelity Bank. Once Fidelity Bank receives the affidavit back; your account will be credited within 5 business days for Consumer Plastic Card Reg E disputes. If an affidavit is not received, a provisional credit will not be applied. The final credit will be applied after the investigation is completed, which may take up to 45 to 90 days. We’ll also need:
- A copy of a police report that documents your accounts and/or identity have been compromised.
- A copy of your driver’s license.
Once we receive these documents, a Fidelity Bank Security Investigator will contact you.
By following these steps and promptly completing and returning the forms we send you, we can better help you protect your accounts and identity.
To help prevent fraudulent activities on your account, we may require that you close your Fidelity Bank account and open a new one.