Disaster Assistance

Fidelity Bank cares about customers who have been impacted by disasters.  We are here for you as you begin to deal with the loss of your belongings and damage to your home. Here is some information that may be helpful. 

It is important that we know how you have been impacted by a disaster so that we can work with you to get you the help you need.  Please click on the button below to submit some initial information.

Disaster Impact information Form
 

Financial hardship and payment assistance

Disasters do not just hit homes. A disaster can affect your financial situation as well by damaging your workplace or affecting your income. If you experience any financial hardship due to a disaster, we may be able to help with flexible mortgage payment options.

We may be able to provide disaster relief if you are impacted by a natural disaster. This may include up to 90-day forbearance on your payments.  During the 90-day disaster relief forbearance period, we:
 
  • Do not charge fees for late payments
  • Do not send late payment notifications to credit bureaus
  • Offer loan payment options based on your situation.
  • Provide certain foreclosure protections 
If you need payment assistance and would like to request initial disaster relief forbearance benefits, please call our Mortgage Servicing Customer Service at 888-248-LION (5466), Option 6.

We encourage you to continue making your monthly payments according to your loan agreement if you can. Any unpaid payments will become due at the end of the 90-day disaster relief forbearance period.

If you need assistance with maintaining your mortgage payments, please initiate the process by completing the form above.
 

Long-term recovery after disaster relief ends

If you are still having trouble making your payments after the initial disaster relief forbearance period, we may be able to help with a loan modification or a repayment plan.

To discuss available options after the initial disaster relief forbearance period, please contact us at 1-888-248-LION (5466), Option 6.