Submitting a Qualified Written Request (QWR), Request for Information (RFI), Notice of Error (NOE), or Complaint

If you believe there is an error associated with your account, or to request information associated with your account, please contact us in writing at
 
Fidelity Bank
ATTN: Mortgage Customer Service
PO Box 105279
Atlanta, GA 30348

In your letter, please include:
  • Your name
  • The property address
  • Your account number
  • The specific error that you believe has been made or the specific information that you are requesting.

Only correspondence received at the address above will be considered a Qualified Written Request (“QWR”).