"We switched over to you last minute due to a terrible experience with another lender and everyone was so understanding. We were very impressed with your professionalism as well as your empathy and patience with us as we navigated the loan process. Thank you for everything!"
By Candace F.
"My expectations were exceeded. My loan process was easier than any other process during the home buying experience. Jason communicated regularly, educated me during the loan process and set proper expectations."
By Dicarra A.
"Two items: I am a first time homebuyer and veteran. Jason and his team were very patient and helpful in explaining an unfamiliar process to me. He really put forth an extra effort in making sure we made informed decisions. Second, we actually discovered, thanks to Jason, that we needed to adjust the closing date to meet VA loan requirements. Even the attorney at closing was very complimentary of Jason's attention to detail in this matter."
By Reid D.
"All phases of the process were flawless and friendly by all parties and executed to meet the timeframe in which we desired."
By Denise H.
"I really appreciate that Jason and his team was really good at communication - email and phone. I appreciate that Jason was thinking of me and called me when rates got really low so I could lock in a very favorable rate. I was busy at work thinking of other things and that was really nice of him."
By Elizabeth S.
"Jason and Sheila were the BEST part of my house buying process. I had a bit of a rocky road getting to the finish line and closing (due to construction issues) and these two always made me feel like everything was going to work out. They were caring, considerate, checked in on me on a regular basis and stuck with me for 11 months."
By Jessica M.
"Builder requirement to purchase home with incentive. First time home buyer so I was not familiar with applying for mortgages. Fidelity walked me through everything. I am very pleased with the entire mortgage process. Jason was extremely helpful and patient. I Really can't think of anything that could have been done better.. As I stated above. Jason was extremely helpful through the entire process and encouraged me to call anytime with questions that I had. Anytime I did call and he wasn't available, he returned my call promptly."
By Pamela M.
"I do appreciate Jason's attention to me and providing detail information when I needed. Exceptional customer service from Jason, Shantel, and Stephanie"
By Dexter H.
"The communication throughout was excellent"
By Richard B.
"Keeping in contact with me thru the whole process, Jason and his staff did an outstanding job!!"
By Edward M.
"Well, I honestly can say in the short period of time Jason did a great job of helping me get into the house. Getting the job done was the best thing I could ask for. Thank you!"
By Gregory L.