"The team was great with communication, knowledgeable and exceeded our expectations"
By John K.
"Thank you for the opportunity to finance our dream home. From taking our application for the pre-approval within just one day of us deciding to build the home to receiving our final approval, it has been a pleasure to work with each of you. We recognize that your job is complex and there are many steps in the process from application to closing. You made it simple for us."
By Rachel K.
"Once the loan process got started, it was very smooth and Thomas was a pleasure to work with and he did a great job. He would work late into the evening to ensure we got the ball rolling on our loan process after some initial delays. Initially, there was some delayed response in getting the application process started but once the process started it was very smooth and Thomas was excellent."
By Patrick M.
"Thomas and Brownrigg were so quick to answer and explain everything to us. They were always available to us. We could contact them even on the weekends. They had both given us their cell numbers just in case something came up."
By Jeff B.
"Mr. Yost was immensely helpful in having the builder deliver our home before the rate lock expired. We very much appreciate the efforts he made on our behalf! Through 43 years of obtaining mortgages, this was the most exceptional service we have experienced!"
By Randoph W.
"I received a high-level of customer service throughout the whole process of my first time getting a home mortgage loan thank you to all at Fidelity Bank for the great outstanding customer service keep up the good work."
By Thomas W.
"The professionalism and customer service ethics of Mr Thomas Yost and his assistant, Ms. Brownrigg Ramsey!"
By Dennis W.
"We can't think of anything you could have done to exceed our expectations. All aspects were cordial, professional, expedited, and complete. We were delighted to be able to close as quickly as we did."
By Richard S.
"I appreciated the way Thomas took the time to explain the process and what to expect over the next couple of years as we get settled into a new loan and developing community. Thomas was VERY helpful in securing everything pertaining to my VA COE and making recommendations along the way as to the most opportune time to lock into our rate."
By Christopher B.
"I appreciated the explanation regarding the documentation required for our individual situation. You made the best of a process that is difficult and sometimes unpleasant...Thank you."
By Michael H.
"Thomas Yost and Brownrigg Ramsey were exceptional and attentive. Great personality. I enjoyed interacting with them and they made the entire process painless."
By Alfredo C.