"Really great communication from Bob - he explained everything as we went through ever step. Use of electronic signing is very helpful. Our expectations were exceeded - Bob made the process amazingly easy!"
By Raymond C.
"Bob Shupp has helped us buy two homes in Northern Virginia and has been nothing short of exceptional. Bob was prompt and patient with all of our questions and I cannot begin to sing the praises of having someone available quickly to help with the home buying process.
In addition to lining everything up to purchase our homes, Bob continues to be a resource we are in touch with to provide us with any answers we may need when it comes to our financing.
I would not pause for a moment to recommend Mr. Shupp and his team for the home buying process. Thanks for taking stress off our plates with your friendliness and knowledge."
By Lauren M.
"Bob knows what he is doing. He knows the NoVA area, he knows a ton of professionals in the industry. I have dealt with him for a number of years now for a couple of properties and have always had a seamless experience."
By Steve R.
"Mr. Shupp provided the most exceptional and professional service during the entire loan process. Accommodations were made to communicate using email and in person. Mr. Shupp took the time to explain every step, and provided alternative options to consider. Mr. Shupp would answer my emails quickly and keep me informed. I was made to feel comfortable and part of the mortgage family."
By Jenny B.
"We have used Bob Shupp for several loans over the years, most recently for a purchase of an investment home. Bob is very responsive, knowledgeable, professional and very easy to work with. I would strongly recommend Bob to anyone interested in financing a home. He is the best!"
By Lora G.
"We first met Bob when we refinanced our home 3 years ago. He came highly recommended from a friend of ours and our experience with him was fantastic. When we bought our current home this year, Bob was was our only choice. He was an excellent guide through the new government disclosure process and made the process as transparent as possible. You'll NEVER have to "track down" Bob, as he's very responsive and helpful."
By Dustin B.
"When I purchased my house in 2009, Bob helped me to do the closing for my house. He was extremely knowledgeable and thorough,and that is why after 6 years, again I approached him to refinance my house. Everything went smoothly again. Thank you Bob."
By Richard Y.
"Bob Shupp was absolutely the best part of my recent home buying experience. He almost always answered his direct line. If I had to leave a voice mail message, he was back to me quickly. I would not hesitate to recommend him to others."
By Cindy M.
"For classy service, Bob Shupp is the man! I had been working with another lender for several months but due to his unresponsiveness and lack of being thorough we decided to change lenders. I was referred to Bob Shupp and he quickly delivered what we needed to submit a contract. Many people take for granted the number of years of experience that a mortgage lender holds but it's that type of knowledge that can save you thousands of dollars. Bob analyzed our profile and provided all the information that we needed to get a great mortgage rate. After the sellers accepted our offer he met with me and went through every detail of the process. There was no question too small or too dumb. He is responsive without being annoying. He is always upbeat and makes every effort to prepare you throughout the process. He clearly is a man of integrity because he always stays current of the rules and regulations that the government mandates. He not only is knowledgeable but he went above and beyond with customer service. I have never known of a lender to attend closing until now. Bob came to our closing and was one of the first people to congratulate us on our new home. He is top-notch. We highly recommend him."
By Rhode D.
"This is the second mortgage transaction that I have done with Bob and I have found him to be highly responsive. He follows up very quickly on all queries (usually with-in the hour). He answers his phone, which is a nice feature in today's fast paced "voice-mail" world. He had a competitive offer in my hand in one day. He even brought documents to my home (10 miles) on two occasions. He guides you through the underwriting process thus ensuring that you understand the necessity for any additional documentation. He works with all the various parties to expedite the closing. He has empathy. I would recommend him every time."
By Patricia D.
"Our experience purchasing our first home with Bob was truly outstanding. Bob was always available to respond to our numerous questions with honest, balanced information that helped us to understand the various options and potential implications. From questions about the loan application process, to dealing with our complicated employment status, to advising on how to coordinate a simultaneous car purchase and loan process and explaining how the relevant contract contingencies worked, Bob was always on call and a valuable resource. We compared three different lenders' offers and rates, and found that the overall package Bob was able to provide us (including both rate and closing costs) was superior to both a large commercial bank and another mortgage specialist. I would wholeheartedly recommend Bob's services."
By Charlotte M.